Avicenna Wellbeing Subscriptions

  1. Subscription:
    1. Subscription to Avicenna Aesthetics and Wellbeing’s (AAW) platform of non-invasive skincare treatments is designed to assist clients to spread out payments over a longer period of time while enjoying the latest and innovative clinical treatments.
    2. AAW will consider subscription applications for non-invasive skincare treatments.
    3. AAW has the right to refuse or renew applications that do not meet the subscription criteria.
  2. Information:
    1. All information provided by the client at the time of application must be complete and accurate.  AAW does not take responsibility for any adverse implications that may result from the client providing incomplete or inaccurate information.   
    2. AAW expects that clients will promptly update all information, especially related to their medical condition and contact details such as address, emails, phone numbers, etc. by writing to us at 30 (Basement) Nottingham Place, London W1U 5PN or email at info@avicennawellbeing.com
    3. All information provided by the client will be treated with strict confidentiality and used only for the purpose of providing safe and appropriate treatments to clients. 
  3. Payments, Renewals and Cancellations:
    1. Memberships are fixed for a period of one year from the date of application. 
    2. Payment will be accepted by monthly direct debit only.
    3. Membership cannot be cancelled within the first six months after the first treatment. 
    4. If you wish to cancel your membership, do let us know the reason. A one month’s notice will be required to cancel the membership.
    5. Membership will be automatically renewed at the end of the subscription period of one year, unless the client desires not to renew in which case the client can let us know to cancel with one month’s written notice.
  4. Memberships
    1. Membership level can be upgraded at any time to include new treatments by giving us a call or sending an email. Your direct debit mandate will be adjusted accordingly.
    2. Membership is exclusive to one person, and cannot be shared with or transferred to someone else.
    3. A 48-hour notice is required to cancel appointments.  No shows and cancellations within the 48-hour notice period will attract a charge. 
    4. Membership privileges and benefits are only available if subscription payments are made on time.
    5. Membership terms & conditions may be revised from time to time. Changes will be notified in writing or by email.
  5. Complaints procedure
    1. We have a set complaints procedure in operation.  All complaints should be addressed in writing or through email on sana@avicennawellbeing.com listing the nature of the complaint, your name and contact number. We will investigate the complaint and aim to respond back within 10 working days.
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