Bookings
Late cancellations and no-shows to appointment will be subject to a £50 charge or the loss of treatment session
We understand that unforeseen circumstances can arise, but we ask that our clients do their best to give us 48 hours notice if they need to reschedule or cancel a session.
Memberships
Memberships require a minimum commitment of 12 months. This means that members cannot cancel their membership before the end of the contract period without incurring a penalty fee of £250.
Attendance and Preparedness
It is imperative that you arrive prepared for your scheduled appointment. Failure to appear adequately as discussed with the therapist will be considered a no show. This will incur a charge of £50 due to rescheduling.
Deposits
Deposits cannot be refunded after 30 days of making deposit payment.
Products
No exchange or returns on products unless item is defective or faulty, we ask that you return it to us within a week of purchase along with the receipt.